You may receive a message like This app will not work on your device when you try to activate an app from the Windows Store. If this happens, make sure you have all of the most recent updates installed and restart your computer. If you still get the error message, contact Microsoft Support for help.
Windows 11 Store requires that your device meet the minimum hardware and software requirements for Windows 10.
When trying to download an app, we recommend that you use a Wi-Fi connection to download apps rather than a mobile hotspot or cellular network connection.
The “This App Will Not Work on Your Device” Error
When you’re trying to download an app from the Windows Store and you receive a message that says “This app will not work on your device,” then this is likely due to one of three reasons:
- You don’t have the most recent updates installed.
- Your device does not meet the minimum hardware and software requirements for Windows 10.
- You are using a Wi-Fi connection instead of a mobile hotspot or cellular network connection when downloading apps.
To fix this error message, try restarting your computer, installing any pending updates, or checking that your device meets the minimum hardware and software requirements for Windows 10. If none of these fixes work for you, contact Microsoft Support for help!
The Minimum Requirements
for Windows 10
Windows 10 is the latest operating system from Microsoft and it offers a host of new features that make it an upgrade worth considering.
If you’re considering upgrading to Windows 10, but aren’t sure if your computer can handle it, here are the hardware requirements for Windows 10:
Processor: 1 gigahertz (GHz) or faster processor or SoC
RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
Free Space on Hard Disk: 16 GB for 32-bit OS 20 GB for 64-bit OS
Graphics card: DirectX 9 or later with WDDM 1.0 driver
Why Wi-Fi Over Cellular?
It’s important for your Wi-Fi network to be strong enough to download apps. Typically, this means that you should have a WAN (wide area network) of at least 2 Mbps or higher.
There are many things that influence the strength of your Wi-Fi signal including distance, walls, and physical objects in the surrounding environment. One thing you can do is place your computer close to the router. But if you need to be further away from it—like when you’re on your couch—you can use a USB wireless adapter to give yourself a stronger signal.
When evaluating your Wi-Fi connection speed, consider how far away from the router you are and what other devices are using it. If there are too many people using the same connection, it might slow down your Wi-Fi speeds significantly.
Restarting the Computer
There are a number of reasons why you may need to restart your computer. These include:
-To fix problems with your computer.
-To install an update to the system.
-To save your work before shutdown.
-To troubleshoot any other problem or to find out what’s causing the problem.
Microsoft recommends that you do not shut down or restart your computer if it is experiencing problems, as this can cause additional problems and make the issue worse.
Contacting Microsoft Support
If you’re receiving a message like This app will not work on your device when you try to activate an app from the Windows Store, try restarting your computer and ensuring you have all of the most recent updates.
If even after rebooting your computer and installing the newest updates, you continue receiving this message, it’s time to contact Microsoft Support for assistance.
If you’ve been getting the “This App Will Not Work on Your Device” error on Windows 11 Store, there are a few solutions to try.
The first step is to make sure that the app you’re trying to download is compatible with your device. You can find which devices are compatible on the Windows 11 Store.
If you’re on a desktop, go to Settings > Power & Sleep > Additional Power Settings > Battery Concerns > Uncheck “Turn off display after” and “Put hard disk to sleep after.”
If you’re on a laptop, go to Settings > System > Battery > Battery Usage and uncheck “Turn off display after” and “Put hard disk to sleep after.”
Also, be sure that Wi-Fi is enabled on your device. If your device is on cellular data, then Wi-Fi will not work.
If you have any questions or concerns about what has been discussed today, please contact Microsoft Support for assistance.